Josh Nelson

An Open Letter to Kevin Rose [Digg is Broken] (UPDATED)

by Josh Nelson  ::  Filed Under Special Topics  ::  July 9th, 2008 @ 8:00 am EST

To: Kevin Rose
From: Upset Digg Users
Subject: Digg is Broken

Yesterday at around 11am EST, someone submit this link to Digg.com. Within 4 hours it had already generated 200+ Diggs.

Within less than 12 hours, it had generated 500 Diggs, more than twice as many as any other story in the upcoming queue.

Here are a sampling of comments on the submission at that time. There are many more where these came from, and they are still coming in.

How does something have over 300 diggs in 9 and half hours and not make it to the front page?

If this does not hit the front page, I will delete my Digg account in disgust.

675+ Diggs and no FP, that’s BS.

655 diggs. Still no front page. Digg, what’s going on here? You’re not in the pocket of the telecom companies too, are you??

Someone needs to take a screenshot of the hot in all topics on upcoming and submit this as proof that digg doesn’t work. (514 diggs in 11 hours now)

How the fuck is this not frontpage yet?

1036 diggs and still not popular.
the new name this site might as well be called is:
rigg’d

Digg died today, we need to start a site where the people rule.

At about 2am EST, a fed-up Digg user took matters into his/her own hands with this submission: Proof that digg isn’t as democratic as it claims to be. It is currently the sixth hottest in all topics. We’ll see how long that lasts. Check the comments for more Digg user frustration.

Overnight, the story was removed from the upcoming que without making the front page. Fortunately, TechCrunch noticed what was going on before it was removed.

But tonight some Digg users noticed something a little strange. This story had 936 votes 16.5 hours after it was originally submitted. That’s way beyond what’s normally needed to get on the home page. The next most popular upcoming story in its category had just 178 votes.

The story currently has over 1150 Diggs, less than 24 hours after submission.

So, Kevin Rose, we’d like some answers.

Why didn’t this story make the front page? Was it censored due to the content of the original submission? Perhaps you are trying to keep the corporate media happy in anticipation of a buyout? Many of the users of your site are quite upset at the lack of transparency. What do you intend to do about this?

Signed: Upset Digg Users

You can contact Digg’s feedback staff at feedback@digg.com. If you are as concerned about this as we are, please do so.

Here are all of the relevant links on Digg, if you’d like to spread the word.
http://digg.com/political_opinion/The_Constitution_Dies_Tomorrow
http://digg.com/world_news/WTF_digg_8
http://digg.com/odd_stuff/TechCrunch_acknowledges_that_Digg_is_Broken
http://digg.com/tech_news/Gosh_How_Many_Diggs_Does_It_Take_To_Get_To_T he_Home_Page

UPDATE from Jason Rosenbaum

I emailed Digg’s feedback address asking for some answers. Here’s the stock response I received:

Hello Jason,

Thanks for contacting us at Digg.com with your questions.

The promotion or burying of stories is managed by an algorithm developed by Digg, and there is no specific threshold of Diggs or buries required to promote or bury a story. Instead, our algorithm takes several factors into consideration including, but not limited to: number of Diggs, reports, time the story was submitted, topic, diversity, etc.

Though we cannot go into further detail about the algorithm, we can say that one of the keys to promotion is the element of diversity as mentioned above. Without acceptable diversity activity, a story will not be promoted.

Please don’t hesitate to contact us should you have any further questions.

–Digg Support

Clearly, this isn’t a real answer. Right now, the original story has over 1600 diggs. That’s more than most stories have even after they’ve been promoted and worked their way through the front page. Clearly, a diverse set of Digg users thought this story was important, yet it still isn’t popular.

Please Digg this open letter! Hopefully we can get some real answers.

UPDATE x2 from Jason Rosenbaum

The original story, and this one, have hit the Digg front page. Thank you to all who helped spread the word, and thank you Digg, for seeing the light.

The Seminal News Feed

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Sunday, 26 April 2009, 11:50 am

DISCUSSION

37 RESPONSES to “An Open Letter to Kevin Rose [Digg is Broken] (UPDATED)”

Jim Moss says  ::  July 9th, 2008 @ 11:02 am EST

Say it ain’t so, Joe!

Matt says  ::  July 9th, 2008 @ 12:03 pm EST

Of course that’s ridiculous. Something is seriously broken, and I am sure they are desperately trying to fix it. But they have been trying that for an year or two now. I don’t think its the algo. Mods on digg normally mean a bury and disappearance from Upcoming. This is surely an algo weakness.

The new recommendation engine is the likely culprit. Essentially, the end result of it is that the same top digg users who spend all their waking hours on digg get their stories recommended to even more people. And thus you have the same front page, often with more stories by the same guys.

(That is not to say their submissions are not good quality)

Plus, there is a basic issue here. What kind of a network does a digg user need to get the 200 plus stories needed for an FP now? An obsessed digg user, thats who. Normal people can only read and digg now - to get that number of diggs, you have to network like crazy, identify stories which are brilliant before others catch it. How many normal people have 4-5 hours to spare? The end result is that Digg has an elite now - and the elite is stronger and more powerful.

Nothing wrong with that in principle. But does a normal guy with some time stand a chance in Digg now? Definitely not. Perhaps that is what Digg wants.

Not that there is anything wrong with it! As long as we are told thats where Digg is going!

Nirmal says  ::  July 9th, 2008 @ 12:10 pm EST

Love that second picture.

chris says  ::  July 9th, 2008 @ 1:19 pm EST

O fuck off just because some stupid ass article doesn’t get to the front page once doesn’t mean its broken you idiot it was probably just a glitch who knows but stop crying about it and man the fuck up.

Jon says  ::  July 9th, 2008 @ 1:29 pm EST

you said in the story “Clearly, a diverse set of Digg users thought this story was important” but you haven’t proven or even attempted to prove that the users who dugg it were in fact diverse. Furthermore, you have even begun to address the number of buries the story has received. You dismissed the stock response they sent you without even reading it. I’m not saying you don’t have a point but you need to counter your opponent’s points to win a debate.

Joey Sichol says  ::  July 9th, 2008 @ 2:15 pm EST

Why are people still using Digg? The comments section is run by morons and their “top stories” have become more and more irrelevant…It’s already been pretty much proven that a small group of users runs things. How is that Democratic?

Reddit is no great shakes, either, but it wipes the map with Digg.

Matthew Richardson says  ::  July 9th, 2008 @ 2:28 pm EST

Did it maybe get bumped/buries because the article is barely accessible? I’m at work on a pretty snazzy connection via the University of Michigan, and it’s taken over 2 minutes to load up this page, and the article in question. The images didn’t load. The CSS isn’t loading. Frankly, it looks like your server’s tanking because of too many visitors. Not much point in digg displaying links that really don’t work. That’s a pity, cause the teaser for the article sounded very interesting.

Cooper says  ::  July 9th, 2008 @ 3:09 pm EST

Now if only people could get this ramped up about our government and would speak up like this…

globetrotterdk says  ::  July 9th, 2008 @ 3:09 pm EST

I have been experiencing numerous error messages about things blowing up, when posting to digg. I have also noticed that the “digg it” icon (Java script) often doesn’t work when a story submitted has already been dugg. There is also an erroneous header that appears stating that I dugg the story, but the story never shows up in my profile as having been dugg.

Steve Olson says  ::  July 9th, 2008 @ 4:10 pm EST

Digg is a strange animal. Censorship? Maybe. But here’s what I think is going on. The bury feature does not require a balance against diggs. For example maybe a story only needs 25 buries to be kept off the front page and doesn’t matter how many diggs it gets. If you look closely on Digg, as time goes on, you see fewer and fewer controversial political stories. Those opposed bury the stories and it doesn’t take much. If you get buried enough it appears you get banned too. It’s a lousy system. Burying should be for spam, not opinions you disagree with.

An unangry Digger says  ::  July 9th, 2008 @ 4:35 pm EST

Maybe you guys should realize just because you think something should be on the Digg front page doesn’t mean it should.

Some Dude says  ::  July 9th, 2008 @ 5:05 pm EST

I love stories like these. They’re like delicious little morsels of idiocy.

Look, algorithms aren’t perfect, especially machine learning algorithms like those that digg uses. Given that only one of these shit-fits pops up every month or so and digg gets thousands of submissions a day, I’d say overall the algorithm is doing a pretty incredible job.

If you really want to have a discussion about Digg’s algorithm, I suggest you at the very least read everything Wikipedia has on Machine Learning (http://en.wikipedia.org/wiki/Machine_learning) so you don’t sound like a moron.

Kevin Blows says  ::  July 9th, 2008 @ 8:08 pm EST

Digg sucks, Kevin is only in it for the money, when are you people going to realize this? It’s ALL ABOUT MONEY! Christ. Goto reddit.com already, leave digg to the kids.

mossy says  ::  July 9th, 2008 @ 10:53 pm EST

sad, if true.
i’ll give digg a wide berth if the claims are well founded.
i hope not, but lately i’ve noticed a certain ‘mainstreamism’
creeping into digg. crap like forbes.com, cnn and various strains
of establishment media poisoning the digg waters.

ham^4 says  ::  July 10th, 2008 @ 12:01 am EST

At the time of this writing it is now at the 12k mark.
That’s TWELVE THOUSAND.

ham^4 says  ::  July 10th, 2008 @ 12:48 am EST

of course just now both this story and “The Constitution Dies Tomorrow” stories are gone from the Top in All Topics section. COMPLETELY GONE.

    Marcelo says  ::  July 10th, 2008 @ 12:40 pm EST

    Really? I just got here form this being the top story.What I do see if babies that they aren’t getting the attention they wanted. Like I said I came here after seeing this on the front page “Top 24 hour” only under 300 Mario comic. lol.. QQ I’m sure this will result in some sort of “digg posted it up after pressure”. The explanation he gave was a valid one, it was just one you didn’t understand. Glad to see you are getting the ntoice you wanted.

KenLenny says  ::  July 10th, 2008 @ 3:42 am EST

In conclusion, fuck Ron Paul

lostangelonline says  ::  July 10th, 2008 @ 4:07 am EST

i used digg for long time, until i discovered a buried story wanting to let people know that the so called burry brigade are none others that the digg administrators themselves. And immediately after, by searching buried stories, i found a lot of stories like that. So i started to search for other sites covering the fact that digg was censuring Ron Paul stories, found some, and submited them on digg. What happened? they got 110-140 very fast, but did not went to the homepage, instead they were buried (by a single administrator bury I assume). then i left digg for good

Jason says  ::  July 10th, 2008 @ 5:19 am EST

That Digg link was buried because it moronic. Just like every Obamaton post.

troll says  ::  July 10th, 2008 @ 1:06 pm EST

The rating system in Digg is quite often overruled by human moderator(s). I have been following this behaviour for a few years now quite closely as I have been doing my best to get certain really flamey articles on the first page. The best ones have reached couple thousand diggs within an hour, yet never came to the front page. Furthermore, some of my best accomplishes have made it on the front page - to be instantly removed from there by something/someone.

In short, the canned answer that they gave you is 100% bullshit.

spoon says  ::  July 10th, 2008 @ 1:42 pm EST

This isn’t the first time Equinix commits acts of censorship. http://trentlapinski.com/?p=76
I’m leaving for reddit or somewhere else. It’s really fun to see Digg make your articles disappear from the upcoming section even though they still have more than ten diggs.

a new disenchanted ex-digg user.

chris says  ::  July 10th, 2008 @ 1:53 pm EST

Dont be a bitch just because your stupid article didn’t make the front page.

Jace says  ::  July 11th, 2008 @ 5:16 am EST

Don’t bitch about it, just because your story didn’t make it to the frontpage, your story is late news. Digg is a free community and if you don’t like that your story didnt make it to front page TOUGH LUCK, thats life

    ham^4 says  ::  July 12th, 2008 @ 8:46 pm EST

    hah heres the thing: when a story generates 13637 diggs, most in 1 day, it should make it to the front because guess what? its a community! or at least thats the general/supposed idea.

Owen Byrne says  ::  July 11th, 2008 @ 1:21 pm EST

I have a report to track these every week here:
http://owenbyrne.com/category/digg-unpromoted-list/

Mad as hell says  ::  August 27th, 2008 @ 1:27 pm EST

Easy fix

Greasemonkey script to auto bury top 50 digggers
http://userscripts.org/scripts/show/32571

Take digg back … why should we fight for the scraps of the 40% of the Front page? It is just greedy, well if people agree with me, “NO SOUP FOR YOU!” top diggers

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